What happens if my plane is early or late arriving?

We update all flight arrival times and we arrive when your plane lands, no matter whether you arrive late or early provided we have a correct flight number. The only exception to this rule is if your flight should change by more than one hour. All exceptions will be handled according to availability.

How much time do I have to meet the Chauffeur on my Airport Transfer Reservation?

The policy provides 30 minutes (45 minutes for international Arrivals requiring customs clearance) of free wait time on each Airport Arrival Transfer for you to deplane and pick-up your luggage. If you do not meet your Chauffeur or call us within 30 minutes (45 minutes for International Arrivals) of your plane landing we will you a “no-show” release your driver and you will be charged in full jfor the reservation.

Can I instruct the Chauffeur to take a scenic route to my hotel from the Airport?

Airport Transfer rates are based on a point to point transfer and your Chauffeur is instructed to use the most direct route for expediency. If you would prfer the Chauffeur use a specific route our hourly rates and minimums will apply, plus applicable fees/taxed and gratuity.

Is the Limousine Bar stocked with beverages?

No the bars are not stocked, however, glasses, and ice can be provided upon request and depending upon your reservation, we can accommodate certain requests and will provide additional amenities for an additional cost.

Where do I meet my Chauffeur for Pick-up?

Each pic-up location is different. Airport pick-up locations may be meet and greet in baggage claim, at the carousel or at the curbside at Limo Pick-up area and we confirm all other pick-up locations at Reservation placement.

What is your Cancellation Policy?

Cancellations are accepted by Phone only.

ODL requires that all airport transfer cancels be received no less than 12 hours prior to pick-up time. Round trip Orders must be cancelled as 2 separate orders.

Hourly Charters, Packages, Specials & Tours requires that cancellations be received no less than 24 hrs prior to pick-up time.

If you fail to cancel by the prescribed time frames prior to you Pick-up time you will be charged in full for the order. A $10 administration fee is charged per order on cancel that are cancelled by the prescribed time frame for processing (Admin Fee n/a for Corporate or personal Acct’s).

All Deposits when required are non-refundable,even if you cancel w/in prescribed time frames. The balance in full will be due should you fail to cancel by prescribed time frame or no-show at p/up. If you cancel by the prescribed time frimae the balance is waived.

What is your Change Policy?

ODL requires that all changes be received by phone (changes cannot be made with drivers) at lease 3 hours prior to p/up for all reservations, Change orders are subject to availability. If a change cannot be accommodated & results in a cancellation you will be charged in full for the order. Reductions in the amount of time or vehicle size ordered are NOT permitted on the day of the reservation. Tours, Specials and Package. Orders are NOT permitted to be changed tostandard hourly reservations once confirmed.

When is my credit car charged?

ODL does not charge the card at the time of booking. The card is used only ot hold the reservation and in agreement with our cancellation / no show policy. However, the cardholder is required to present the credit card (provided at time of booking) to the Driver at time of pick-up if intending to pay by credit car, with the Voucher confirmation, unless a 3rd party authorization, Contract or Corporate Account has been approved and all documentation has been received by ODL prior to confirmation of order.

Can I pay for the reservation in Cash instead of using the credit card that was provide when I made the reservation?

Chauffeurs are able to collect charges in cash. Please be aware if a cash payment is given to Chauffeur that ;has been prepaid by credit card or by account it will be considered an additional gratuity & cannot by law, be recovered from Chauffeur.

All Rates are subject to audit after order completion to include actual tools, parking fees, additional stops & time allotted, etc. Hourly jobs are billed the number of hours you ordered the vehicle for; then in ½ hour increments thereafter. Minimum posted number of hours, is only the minimum number of hours we will accept an order for not what your will be billed for.

Is it possible to place, change or cancel a reservation with my chauffeur?

ODL requires that all charges, confirmations and cancellations be called into our dispatch center at 972-499-2244.

If I place a reservation for 8 hours, but after pick-up I realize that I require less time; will I be charged for the full hours?

Yes, Hourly orders are billed the number of hours you ordered the vehicle for, then in ½ hour increments thereafter, as it cannot be re-booke to cover the reserved time. Minimum posted number of hours, is only the minimum number of hours we will accept an order for not what you will be billed for. Any additional requested time after original booking will be based on availability. If additional time is not available, all passengers and their belongings will be required to exit the vehicle at the conclusion of the reserved time regardless of destination locaton.

How far in advance should I place my reservation?

All reservation requests & quotes are all based on availability. Availability changes daily and we suggest you place reservation as soon as you have firm travel dates and times.

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